In November, the U. S. Department of Labor launched a new online form for all health insurance questions and complaints. The form isn’t specific to Mental Health Parity and Addiction Equity Act complaints or questions, but can be used for parity questions and complaints. Consumers and providers will need to input specific information about their situation and upload any relevant documents if they are using the form to file a complaint.
In their news release, US DOL has said that people using the form should expect an initial response within three days, either getting an answer to the question submitted or a referral to an Employee Benefit Security Administration benefit advisor. If this timeframe holds true, it would be a big improvement over the current system. We haven’t used the new form yet, but we are anxious to test it and the promised timeline.
If you, a patient, or someone you know are having difficulty dealing with a health insurer, please Contact Us.